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FAQs

What happens to the information that QYFSS has about me?

The services and programs provided by QYFSS are confidential, information about you is kept on file to ensure we can offer you the best ongoing support and treatment. Information about you will only be disclosed to other people when we have your consent to do so, if we are legally obliged to provide information or if sharing information about a person under 18 will help ensure their safety or well-being. 

Does it cost money?

What age do I have to be to get help?

Can I bring someone with me?

Do I need to come into your office to see you?

What happens if I call QYFSS and ask for help?

Who would I see if I come into QYFSS for help?

Will you tell anyone that I am working with you?

If I do not feel safe at home, can you help me?

Can you help me find accommodation?

Can you help me find a job?

Can you help me to return to school or access training?

Can I get food or meal from QYFSS?

What can I do, if someone I know needs support?

How do I give feedback, post a review or make a complaint about the service I am receiving from QYFSS?

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Call 3818 1050 and speak to one of our staff, who will be able to answer any of your questions.

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