How do I give feedback, post a review or make a complaint about the service I am receiving from QYFSS?

We are committed to improving our services and programs, and one of the ways that we do that is by responding to any concerns raised by clients, our community partners, or the general public. We aim to respond quickly to complaints and offer a process that is user-friendly and protects the rights of any person making a complaint. Your complaint will be handled confidentiality and you will receive feedback about what we have done to respond to your complaint.

If you are unhappy about some aspect of our work or the service you are encouraged to speak with a staff member to see if we can help resolve your concern. If you are not satisfied with the response you received or if you feel you cannot approach a staff member regarding your concern. Please contact us at

ceo@qyfss.org.au

If you are happy with the service you have received from us, we invite you to post a review on our web page.

Does it cost money?

What age do I have to be to get help?

Can I bring someone with me?

Do I need to come into your office to see you?

Who would I see if I come into QYFSS for help?

Will you tell anyone that I am working with you?

What happens to the information that QYFSS has about me?

If I do not feel safe at home, can you help me?

What happens if I call QYFSS and ask for help?

Can you help me find a job?

Can you help me to return to school or access training?

Can I get food or meal from QYFSS?

What can I do, if someone I know needs support?

Can you help me find accommodation?