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FAQs

What can I do, if someone I know needs support?

In an emergency situation always contact 000. 

There are several 24 hours call services available including

Kids Helpline     1800 55 1800

Lifeline      13 11 14

Suicide Callback     1300 659 467

For all non-emergency situation, you can call our office and speak with one of our qualified youth workers or fill out one of our referral forms on our website. 

Does it cost money?

What age do I have to be to get help?

Can I bring someone with me?

What happens if I call QYFSS and ask for help?

Who would I see if I come into QYFSS for help?

Will you tell anyone that I am working with you?

What happens to the information that QYFSS has about me?

If I do not feel safe at home, can you help me?

Do I need to come into your office to see you?

Can you help me find a job?

Can you help me to return to school or access training?

Can I get food or meal from QYFSS?

Can you help me find accommodation?

How do I give feedback, post a review or make a complaint about the service I am receiving from QYFSS?

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Call 3818 1050 and speak to one of our staff, who will be able to answer any of your questions.

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